Frequently Asked Questions
We accept all major credit and debit cards we also accept PayPal payments. If you wish to pay over the phone please call us on:- 0114 3583433
Postage time and charges
We aim to deliver all products within 2-7 working days of placing your order. The postage charge will automatically be added at the checkout page.
The charges are as follows:-
Items under £10.00 = £5.00
Items between £10.00 - £200 = £12.00
Items over £200 = £18.00
What warranty or guarantee do you provide?
Our lifetime guarantee covers manufacturing and material defects for the original purchaser. Provided that any claims are a result of normal usage and the car has not undergone any excessive engine modifications. Our sport catalytic converters have a 1 year warranty on defects only. As we deal directly with consumers ourselves our after-sales support is of the highest importance and enables us to take a flexible approach considering each case individually.
What is your returns policy?
Provided that you inform us in writing (via post or email) within seven days of receiving the goods you are entitled to a refund of the amount you have paid including postage costs. In order to obtain the refund the goods must be returned to us unused and undamaged, with the original invoice within 7 days of informing us you wish to return them. You must pay for the return postage; otherwise this will be deducted from the refund amount. This returns policy does not apply where items have been made to individual requirements and is only applicable for standard items purchased from our website. If you fail to inform us within days of receiving the goods, you will have forfeited your right to cancel and we will impose a 30% handling charge and your original postage costs will not be refunded.This does not in any way affect your statutory rights. If in doubt, please call us on 0114 3583433
How quickly will I receive my exhaust?
We aim to deliver within 2-7 working days of you placing your order. However, please allow at least 2 weeks from placing your order to arranging any professional fitting appointments, this is in case there are any courier problems, or technical queries which we may need to resolve for you.
What about fitting?
We always recommend that you have your exhaust fitted professionally for safety reasons and to ensure the perfect fit. There are many garages able to provide this service and we are happy to make recommendations in your local area. We also offer a fitting service at our factory workshops by appointment, please contact us for details.
Will my exhaust require any maintenance?
Mounts and rubbers should be checked annually and may need replacing from time to time over the life of your exhaust. Provided these items are checked and maintained, your exhaust will provide many years of trouble free motoring.
Will I get a fitting kit?
Yes we aim to send all the necessary parts so you can fit our exhausts to your car with ease. On rare occasions and depending what part may have worn on your car, you may need to purchase parts from the dealers that we cannot source.
Do I have to modify my car to fit a Cobra Sport exhaust?
No, our exhausts are designed to be exact replacements for original equipment exhausts and we provide a fitting kit so you will have everything necessary to fit one of our systems to your car. Some exhausts may require the use of alternative rear valances, please contact us for further information
How are your exhausts made?
All of our exhausts are made from aircraft grade 304 stainless steel and constructed using precision TIG welding with mandrel formed bends in the pipe work for a smoother gas flow. We pride ourselves in producing high quality products.
What sound can I expect from your exhausts?
Our exhausts will have a more sporty tone than original equipment exhausts. This is an inevitable result of the less restrictive systems we produce. However, with careful design and production methods, we aim to keep a subtle sporty tone.
If you prefer a loud system, then one of our non-resonated (no centre box) exhaust systems will provide a louder exhaust note. Many of our products feature a movie of the exhaust and give some idea as to the sound which you can expect.
What power gains can I expect to achieve?
Of course this varies from engine to engine, our systems are designed and manufactured to maximize gas flow with increased diameter pipe work, free flowing silencers and mandrel bends which provide a much less restrictive exhaust system than original equipment exhausts, resulting in a much better engine response and increased BHP. Typically you can expect to achieve around a 10% increase from the installation of a cat-back system. Some individual products also show approximate power gains.
Is it legal to put a de-cat pipe on my car?
You can only de-cat your car if it was registered prior to 1992, otherwise it will fail the emissions check at your MOT station.
What is the difference between resonated and non-resonated?
Resonators are box chambers incorporated into the exhaust system, which are used to make the exhaust quieter, by cancelling certain sound frequencies. A non-resonated exhaust system will therefore, give a louder exhaust note and a resonated exhaust system, a quieter exhaust note. Either option will still provide extra performance.
What is a Slash-Cut tailpipe?
Slash-cut tailpipes are finished and cut off at a 15 degree angle, and suit certain types of vehicles depending upon the shape of the bumper and overall aesthetics of the vehicle. If you require any advice on which tailpipe would be most appropriate for your car, please give us a call.
What will be the finish of my exhaust?
All our exhausts come with highly polished mirror finish tailpipes and rear boxes. All other pipework and gaskets etc, will be a matt polished finish. If you do require highly polished pipework please telephone us (Tel: 0114 3583433) to specifically request this. (A £15 extra charge per part will apply)
How do I keep my exhaust looking like new?
If you do not clean your exhaust, it will eventually become discoloured and be more difficult to bring back to its original finish. Regular cleaning with a non-abrasive metal polish such as Solvol Autosol will ensure that your exhaust continues to look as new.
What if I cannot see my car listed?
Our range of direct fitting exhausts is always expanding, however if you have a model of car that is not listed and you are close enough to have one made at our factory in Sheffield please contact us on email@example.com. Additionally, we are always looking for vehicles to enable us to expand our range and we may be able to offer you a discounted exhaust if your car is in our development programme. Please enquire for further details at firstname.lastname@example.org
What if I have a complaint ?
We aim to give all our customers 100% satisfaction. If you are in anyway unhappy or dissatisfied with the service or product you have received we would like to know more about it in detail. Please email us on email@example.com